FAQ

Just email us, we will do the necessary.

No refund in case of error in the delivery address. Errors in the address must be reported before shipping.
You can return your ordered items within 30 days of receipt and we will send you a full refund.
If you order several different products, your order may arrive in several packages because the suppliers and carriers are different depending on the products.

Depending from where you want to return a product.
The procedure can be specific, so please contact us, we will send you the returning adress.

30-Day Money Back Guarantee
The merchandise and packaging must be clean and in new, resalable condition. Returns must have a copy of the sales receipt, all packaging, and the product itself. Returns must be packed inside the original shipping box. If these guidelines are not met, merchandise may be refused and shipped back to the customer or there may be a 30% restocking fee implied at our discretion.

Return Policy Customers can return the product before the 30 days period, starting from the date they received the product.

If you order in our Website, the shiping time is about 5 working days (it can change longer if you order from Norway.
If you order in Amazon, the package can arrive in one day.

Only one shipping method is available. We offer the shipping worldwide.

Do not hesitate to ask us all your questions by email on pixl.backpack@gmail.com
Our customer service will be happy to answer you as soon as possible.
You can also contact us on our Instagram page.
Thank you for your trust The team of Pixl Backpack